We wouldn't go so far as to say this is the least exciting part of the Nova website, but it comes very very close.  There are links to all the legal stuff, including information about privacy and how we treat your information, Website conditions of use are covered here, and General and Specifc Competition rules. Also you can find the official listener complaint form.

General Competition Rules
Privacy Statement
Journo Privacy Statement
Website Conditions of Use
Listener Complaint Form