News
Sangeeta Kocharekar
Tuesday, February 9, 2016 - 18:51

The national Telstra mobile outage was caused by a single person

TELSTRA

Telstra's pointing their finger at a single individual who caused their national network outage.

If you’re with Telstra, you may have been one of the millions affected by an outage on their network today. 

TELSTRA

And while the interruption was soon resolved with customers able to finally make and receive calls, everyone still wanted to know why the outage had occured. Telstra customers were pissed, and rightfully so. Because let's be honest, uploading a lunch food snap after the fact is way less legit than one posted during the meal.

So Telstra's Chief Operations Officer Kate McKenzie called a press conference in the afternoon to explain. 

"We apologise right across our customer base. This is an embarrassing human error. It's not OK. We do not like causing that level of inconvenience to our customers." 

She went on to explain that Telstra customers would be compensated for the ~pain~ they suffered today. 

"We do not like causing that level of inconvenience to our customers, and we are working very quickly right now to figure out how we can provide some free data to our customers to make up for the inconvenience."

But she failed to mention how the "human error" would be compensated.

TELSTRA